Privacy Policy

Welcome to Citadel Solicitors' Privacy Policy. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal data, please contact us at [email protected].

1. Who We Are

Citadel Solicitors is a legal firm registered in the United Kingdom. We act as the data controller for the personal data we collect from you, meaning we determine the purposes and means of processing your data.

2. Information We Collect

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal data that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal data we collect can include the following:

• Personal Identifiers: Name, address, email address, phone number, date of birth.
• Professional Information: Job title, company name, industry.
• Financial Information: Bank details, payment card information (for billing purposes).
• Enquiry Details: Information about your legal queries or case details.
• Website Usage Data: IP address, browser type, operating system, duration of visit, pages viewed (collected through cookies and similar technologies).

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

• To facilitate account creation and logon process (if applicable) [Contractual Necessity].
• To send you marketing and promotional communications, if you have opted in [Consent].
• To respond to your inquiries and offer support to users [Legitimate Interests].
• To provide and manage client services [Contractual Necessity].
• To fulfill and manage your orders [Contractual Necessity].
• To request feedback and to contact you about your use of our website [Legitimate Interests].
• To protect our website [Legitimate Interests & Legal Obligation].
• To enforce our terms, conditions, and policies [Legitimate Interests & Legal Obligation].
• To comply with legal and regulatory requirements [Legal Obligation].

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to share your personal data with:

• Service Providers: Such as IT and system administration services, payment processors, and marketing agencies.
• Affiliates: Members of our corporate family to provide services.
• Government Agencies & Regulators: Where required by law.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

7. What Are Your Privacy Rights?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw your consent.

If you would like to exercise any of these rights, please contact us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

8. Do We Make Updates To This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at [email protected] or by post to: